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Dev Diary 9 :: 2015 :: July
#10
Hey folks, it's time for a little update on what is going on...

The event will be coming to an end on Friday, and it's very doubtful that a patch will be included. I have been making a lot of small changes on the client/server since the last patch to rectify some issues. Unfortunately the re-instancing system had some hiccups but I think it will be cleaner for the next run.



As for what else is in the works is a lot less exciting for you, but pretty exciting for me:

FIRST
We are migrating the global chatzy room slowly but surely to an IRC-based chat, to be able to provide a little bit more accessibility and features for the communications within the community.

SECOND
I'm working heavily on a zendesk-based knowledge center and ticket system. What this will result in is the entire removal of forum support on Bugs on both iourpg and Kongregate, and will become a ticket-system, so I can absolutely ensure that I can give each person and each report a response (If the support request isn't totally ridiculous).

This will allow the forums to be directly based on feedback, suggestions, and just general chit chat.

Some people may feel that reports should be public, however i'll be setting up the knowledge center on up-to-date issues on repeat submissions. Also - I can't keep duplicate knowledge-base topics on every forum that this game may end up being hosted on.

This will save me up to hours every day, and be able to focus more on code.

ALSO, i'm aiming towards an in-game ticket system linked as well, so you won't be required to go far for help  Exclamation



After this stuff gets executed, i'll be looking at my huge TO-DO along with a lot of the suggestions over the last month... Smile
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Messages In This Thread
Dev Diary 9 :: 2015 :: July - Ray - 07-07-2015, 02:16 AM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-08-2015, 01:49 PM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-11-2015, 09:20 AM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-11-2015, 10:46 AM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-11-2015, 11:34 PM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-14-2015, 05:22 AM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-16-2015, 08:36 AM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-23-2015, 04:57 AM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-27-2015, 04:16 PM
RE: Dev Diary 9 :: 2015 :: July - Ray - 07-30-2015, 09:58 AM
RE: Dev Diary 9 :: 2015 :: July - Ray - 08-03-2015, 08:54 AM

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