Support improvements

[Alice]

hey Silent Shadow,

Thanks for these suggestions. I wanted to respond to your post, as anything related to player support is relevant to me!

So, to respond:

1. I agree that re-labelling the button would clarify its function, and I expect that this will be addressed in the upcoming UI overhaul. We've got a UI specialist on the job, so this is something that they'll likely consider.
2. Whilst I do agree that it would be beneficial to prevent duplicate bug reports, it is in the interest in preventing exploitation that we do not maintain a public list. Tickets detailing known issues do not add a considerable amount of work for support staff, so I don't think this will be added.
3. Regarding the ability for players to close tickets, if you're suggesting this for the sake of support staff not needing to continue working on the ticket, simply updating the ticket with "Issue resolved, please close" (or similar) is sufficient. If you're referring to the long-standing issue of old tickets being displayed in the ticket overview as "Pending...", when they were in fact resolved - this has been patched today, so that's a problem of the past.
4. I've had a few reports of this problem, but it isn't something I've been able to reproduce myself, and I know it only affects a handful of users. If this is something that affects you, and you'd be willing to help troubleshoot it, please get in touch, and I'll do what I can to fix it.
5. We already have a "bounty" system to reward bug reports, though rewards are given on a case-by-case basis, depending on the severity of the bug, and the quality of the report. To explicitly clarify that: there's no guarantee that reporting a bug in the game will result in a reward, but it does happen on occasion.
   

Thanks again for putting your time and effort into making these suggestions. We're constantly striving to improve the quality of support, so every suggestion helps to guide us in the right direction.