08-05-2015, 07:36 AM
The new ticket system is going quite well! Few hiccups, but it's improving very quickly.
142 tickets already since the update earlier today...42% resolved in under 10 minutes....although I don't expect to hold that rate for too long without burning out. I'll be aiming my response time at 24 hours for all tickets for the future, which will allow me to spend time developing.
The next major feature update will be announced in the next couple days, and the event announced within a week or so.
142 tickets already since the update earlier today...42% resolved in under 10 minutes....although I don't expect to hold that rate for too long without burning out. I'll be aiming my response time at 24 hours for all tickets for the future, which will allow me to spend time developing.
The next major feature update will be announced in the next couple days, and the event announced within a week or so.